The Challenge

Consider a scenario where you are confronted with a sudden and critical system malfunction of a critical asset. To urgently troubleshoot the issue, you require specific information from a multitude of operational manuals and technical documents stored digitally across various locations. With production halted, how do you urgently and safely restore operations?

Current Solutions

Typically, engineers would sift through numerous manuals and documents, a process that is not only time-consuming but also risky in overlooking crucial information when under time pressure. Guidance from experts can be sought, however, this approach can be inefficient, especially when a prompt resolution is vital to minimise equipment damage and downtime.

Our Solution

Using Dxyfer's ‘Ask Docs’ feature, this crisis can be averted by simply asking, ‘What are the emergency protocols for [specific system error] pertaining to asset XYZ, with Model number 123?’ Instantly, Dxyfer conducts a comprehensive search across all relevant documents and provides precise answers, with references. Importantly, it will also identify any dependencies to enable systematic and prioritised troubleshooting.

It is akin to having unlimited access to a free, all-knowing Original Equipment Manufacturer at your disposal to provide technical support.